Service

Managed IT

Simplify Your Technology. Fuel Your Growth.

At JD Stride, we’re more than just a managed IT provider – we’re your trusted technology partner, dedicated to helping your business thrive.

Focus on what you do best – running your business – while we ensure your team stays productive, secure, and equipped with the right tools to succeed.

Why Choose JD Stride? Our Service Includes:

Prompt, Reliable IT Support: We’re here to support your team with rapid response via phone, email, and remote access.

Effortless Device Management: We handle everything from user logins and software updates to seamless onboarding and offboarding.
Streamlined Device Procurement: Simplify your hardware acquisition with our seamless purchasing service, getting the right tools into your team’s hands, fast.
Fortified Cybersecurity: We deploy advanced cybersecurity to protect your team and data from the latest threats.
Strategic IT Guidance: Gain a competitive edge with expert guidance and strategic planning, aligning your technology with your business goals.

Solve Your IT Challenges with Confidence

Running an SMB comes with enough challenges – IT shouldn’t be one of them. Whether you’re facing downtime, security risks, or a lack of strategic tech guidance, we’ve got you covered:

Frustrated by downtime and outages? We keep your systems running smoothly.
Need IT that scales with your growth? Our flexible solutions adapt as you expand.
Tired of staff troubleshooting tech issues? Let them focus on their real work.
Want a plan for long-term success? Get strategic guidance to invest wisely in technology.
Done with reactive fixes? Partner with us for proactive, forward-thinking support.

Sick of fighting IT fires?

Partner with JD Stride and take IT off your plate!

Managed IT with JD Stride includes:

Help Desk Support

Prompt, expert assistance for your team - downtime becomes a thing of the past.

Proactive Device Monitoring & Maintenance

We diligently spot and swiftly fix issues before they disrupt your day - including automatic OS & application patching.

Trusted Cybersecurity

Safeguard your business with advanced protection against evolving threats.

Hassle-Free Device Procurement

We can purchase new laptops & devices, install software, configure user logins & ship direct to your team.

Backup & Disaster Recovery

Protect your data with automated backups and rapid recovery plans for any crisis.

Scalable Solutions

IT that flexibly grows with you, keeping pace with your bold ambitions.

Predictable Pricing

Transparent, budget-friendly monthly costs - no hidden surprises.

IT Strategy & Consulting

Get expert guidance to align technology with your business goals and future growth.

Monthly Executive Report

A clear, concise summary of your IT performance, device patching and security status.

Compliance & Insurance Support:

Stay compliant with industry standards, regulations and insurance requirements, effortlessly and affordably.

We use world leading cybersecurity applications.

We get it – small and medium-sized businesses need IT that’s affordable, reliable, and hassle-free. With JD Stride, you’re not just getting a service; you’re gaining a partner dedicated to your success. Our team of experts becomes your team, delivering tailored support that empowers your business to thrive.

Your Managed IT Questions, Answered – Unlock Peace of Mind for Your Business

What exactly are managed IT services, and how can they benefit my business?

Managed IT services involve outsourcing your business’s IT operations to a trusted provider like JD Stride. We handle everything from device management, cybersecurity, data backups, and help desk support to hardware procurement and strategic IT planning. For SMBs, this means you get enterprise-level IT expertise without the cost of an in-house team. Benefits include reduced downtime, enhanced security, predictable IT costs, and the ability to focus on growing your business instead of worrying about technology.

How do managed IT services differ from traditional IT support?

Traditional IT support is often reactive – fixing issues after they occur. Managed IT services are proactive, focusing on preventing problems before they disrupt your business. With 24/7 monitoring, regular maintenance, and strategic planning, we ensure your systems run smoothly. Think of it as having a dedicated IT department that anticipates your needs, not just a repair service.

Is managed IT suitable for small businesses, or is it only for larger firms?

Managed IT services are perfect for small and medium-sized businesses (SMBs)! In fact, SMBs often benefit the most because they typically lack the resources for an in-house IT team. Our services are scalable, meaning we tailor solutions to fit your specific needs and budget, whether you have 5 employees or 500.

How can managed IT services save my business money?

By outsourcing your IT to JD stride, you eliminate the need for costly in-house IT staff, expensive emergency repairs, and unplanned downtime. Our flat-rate pricing model provides predictable monthly costs, making budgeting easier. Plus, our proactive approach minimises disruptions, saving you money in lost productivity and potential data breaches. Investing in managed IT services with JD Stride is like insurance for your business operations – protection that pays off in the long run.

What if I already have an in-house IT person? Can you still help?

Yes! We can complement your existing IT staff by taking on routine maintenance, monitoring, and help desk tasks, allowing your in-house team to focus on strategic projects. We can also provide advanced cybersecurity and compliance expertise that may be challenging for a small in-house team to manage alone. Think of us as an extension of your team.

How do you ensure the security of my business data and systems?

Cybersecurity is core to our Managed IT plans. We implement robust security measures as standard, including Next-Gen anti-virus via CrowdStrike, patching OS and third-party applications, MFA enforcement with centralised password management plus full device management. We also provide employee training to prevent phishing and other threats. Additionally, our data backup and disaster recovery services ensure your critical data is protected and recoverable in the event of a breach, ransomware attack, or natural disaster.

What types of businesses do you serve, and do you have experience in my industry?

With 25 years of experience, we proudly serve businesses across a wide range of industries. Our team has extensive experience tailoring IT solutions to meet industry-specific needs, such as compliance with PCI-DSS, Essential 8 or other regulations and security frameworks. Contact us to discuss how we can customise our services for your unique business requirements.

How do I know if my current IT setup needs managed IT services?

If you’re experiencing frequent downtime, struggling with IT issues that distract from your core business, worried about cybersecurity risks, or finding IT costs unpredictable, it’s time to consider managed IT services. Other signs include outdated technology, slow systems, or a lack of strategic IT planning. We offer a free IT assessment to evaluate your current setup and identify areas for improvement.

How quickly can I expect support when I have an IT issue?

With our managed IT service, support is just a call or email away. For urgent issues, expect a response within 1 hour (though typically within minutes!), and for non-critical issues, we aim to resolve them within the same business day – or by an agreed time (e.g. for new team member onboarding). Our proactive monitoring often catches and fixes problems before you even notice them, minimising disruptions to your business.

Can you assist with purchasing laptops and hardware?

Yes! We provide a seamless hardware procurement service designed to take the hassle out of purchasing and setting up IT equipment. Our team handles everything – from advising on the best hardware specifications to meet your business needs, placing the order, configuring user logins, and installing required applications. Once the devices are ready, we ship them directly to your employees, whether they’re located at your office or working remotely, ensuring a smooth and efficient deployment process.

How do I get started with JD Stride and what is the onboarding process like?

Getting started is easy! First, we’ll conduct a free IT assessment to understand your current systems, challenges, and goals. Next, we’ll design a customised service plan tailored to your needs and budget. Once you’re ready, our onboarding process is seamless – we’ll set up monitoring, security, and support systems with minimal disruption to your operations. Most clients are fully onboarded within a few days, depending on the complexity of their IT environment.